How to Cancel TPG Internet or NBN (2026)

You cancel a TPG internet or NBN plan by giving 30 days' notice over the phone on 13 14 23 (choose Accounts & Billing, then Cancel Account). TPG has no online cancel button, so the call is the only way to do it. You keep paying for the service through the 30-day notice period, and if you're still inside a contract, an early termination charge of up to $350 applies. If TPG supplied your modem, return it within 21 days of cancelling to avoid a $200 fee.

TPG is part of the TPG Telecom group, which also owns Vodafone, iiNet, and Internode. The internet steps below are the same whether you're on NBN or 5G Home Broadband. Mobile plans work differently and are covered further down, because a cancelled number can't be recovered.

How to cancel TPG internet or NBN

Call 13 14 23 and select Accounts & Billing, then Cancel Account. If you're overseas, call +61 2 9007 3023. There is no self-service cancellation in My Account; the phone call is what gives TPG the required written notice, and the account holder has to make it (or authorise someone via Power of Attorney).

The 30-day notice period starts when TPG logs your request, which takes about a week to process. You pay for the service to the end of that period, so time the call to leave yourself the least overlap.

If you're switching to another NBN provider, have the new provider place their order on the line first, then cancel with TPG. Moving house is not the same as cancelling: TPG can relocate an active service, so only cancel if you're leaving TPG entirely. Switching to Optus or Telstra works the same way, and each has its own notice rules worth reading before you commit.

How to cancel a TPG mobile plan or SIM

For mobile and SIM plans, call 1300 993 019 first. TPG uses that line to check for a cheaper plan and confirm any credits or costs before it processes the cancellation.

If you want to keep your number, port it to your new provider before you cancel with TPG. A cancelled number can't be transferred or recovered. Give your new provider your TPG account details and they run the port; the account holder name has to match across both providers. Once the port completes, the TPG SIM deactivates on its own, so you don't need a separate cancellation call. TPG's own Vodafone-owned mobile network follows the same porting rule if you're moving between the group's brands.

If you don't need the number, call 1300 993 019 and ask to cancel the plan directly.

Notice periods and early termination fees

Out of contract: No early termination fee. You pay for the 30-day notice period and nothing more.

In contract: Cancelling before your minimum term ends triggers an early termination charge of 50% of the monthly charges remaining on the contract, capped at $350. Ask the agent for the exact figure before you confirm.

Your final billing cycle isn't prorated. TPG bills the full month, and any early termination charge or modem fee lands on the final invoice, which is emailed to the account holder shortly before the billing period ends.

Returning your modem

If TPG supplied your NBN modem and you cancel within 24 months of connecting, a $200 modem fee applies. TPG waives it if you return the modem in good working order (near new, all original parts) within 21 days of cancelling. On older plans some modems are yours to keep, and 5G Home Broadband and Home Wireless plans carry their own hardware terms, so check the Service Description for your specific plan.

Keep the tracking number when you post the modem back. If TPG later claims it never arrived, proof of postage is what gets the fee reversed.

What to check before you cancel

• TPG email address: A @tpg.com.au address is permanently deleted after cancellation. Download anything you need first.
• My Account access: You lose access once the account closes, so download your invoices beforehand.
• Only the account holder can cancel. If the account isn't in your name, the account holder has to call, or authorise you via Power of Attorney.