More than one company sells a subscription tracker under the name Subtracker, so the line on your statement does not tell you which one billed you. Your phone does. Open the subscriptions list on your iPhone or in Google Play and look for the entry that matches the amount you were charged. That entry names the seller, and it is also where you cancel. If neither list has it, the charge went straight to your card from a website, and the receipt in your email inbox names the seller instead.
Check your iPhone subscriptions
Apple bills every App Store subscription itself, so an Apple charge appears on your statement under an Apple descriptor rather than the app's name.
In the Settings app, tap your name, tap Subscriptions, tap the subscription, then tap Cancel Subscription. Those are Apple's own steps, verified on 11 September 2026. The screen shows the app name, the price and the renewal date, which is enough to match a charge to an app.
Check your Google Play subscriptions
On your Android device, go to subscriptions in Google Play, select the subscription, tap Cancel subscription, then follow the instructions. Google's help page confirmed these steps on 11 September 2026.
Google's page also says that "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid."
Search your email for the receipt
A charge that appears in neither list was taken from your card by a website. Search your inbox for the amount, for the word "subtracker", and for "receipt" or "invoice" over the month the charge landed. Check your spam and promotions folders, because a sign-up confirmation from a new sender often lands there. The receipt carries the seller's name and support address, which is who you contact.
Cancel it, and ask for the money back
Cancel first so the next charge stops, then ask for the last one back as a separate request.
If Apple billed you
Sign in to reportaproblem.apple.com, choose I'd like to, then Request a refund. Pick a reason, choose the app or subscription, and submit. Apple's help page tells you to wait 24 to 48 hours for an update, and Apple decides the outcome. That page sets no deadline for asking, so ask as soon as the charge appears.
If Google Play billed you
Within 48 hours of the purchase, Google may refund it directly, and its policy says you "may be able to get a refund depending on the details of the purchase". After 48 hours, Google's page tells you to contact the developer to troubleshoot and find out if you can get a refund. Google also limits this to one return per app or game.
If the charge went straight to your card
Email the seller at the support address on the receipt and ask for a refund in writing, giving the date and amount. Keep the reply. If the seller refuses or ignores you, call your bank, ask about disputing the charge, and ask what its deadline is. Your bank and the card scheme set that deadline, so check it before you spend a week waiting on the seller.
Cancelling stops the next charge. It does not return the last one. Ask for that money back separately, and on Apple and Google the store decides the outcome.
Which Subtracker charged you
We are Subtracker at subtracker.com.au, an Australian subscription tracker. Our charges appear on a statement as SUB TRACKER, with a space and nothing before or after it. Every charge of ours is a single payment you chose to make. Nothing of ours renews, so a charge that repeats did not come from us.
A different app called Subtracker AI is also sold in Australia. It is a separate business from ours, and these are the facts from its own pages, all read on 11 September 2026:
- Its Australian App Store listing gives the seller as Applabtech Limited and lists two in-app purchases, both labelled Premium Subscription, at $29.99 and $149.99.
- Its website is mysubtracker.app and its support address is
support@mysubtracker.app. - Its refund policy says "A refund may generally be requested only during the active subscription period or within fourteen (14) days of the applicable purchase", and that "Refund requests are reviewed on a case-by-case basis".
- Its terms say "Subscriptions automatically renew at the end of each billing period unless cancelled prior to renewal in accordance with the applicable cancellation procedures".
- Its payment policy says that unless something else is disclosed when you sign up, "a free trial or promotional offer will automatically convert into a paid subscription upon expiration of the applicable promotional period".
We cannot tell you what that company's charges look like on a statement, because we have never seen one and will not guess. Use the subscriptions list on your phone, which names the seller directly.
Other businesses trade under this name too. If the seller your phone shows is neither of the two above, the support address on your receipt is the one to write to.
Now find the rest of them.
Upload a bank statement to find recurring charges, review your subscriptions and track renewals. No bank login required. Your first scan shows three finds free; the full tracker is $29 AUD once.
See what you're paying forChris Vine
Chris is the founder of Subtracker. He built this tool after experiencing the pain of discovering thousands of dollars in unused SaaS sprawl just before tax time.