How to Cancel Uber One (2026)

Uber One costs $9.99/month in Australia. For that you get $0 delivery fees on eligible Uber Eats orders, up to 30% off service fees, and 5% back in credits on Uber rides. Whether that's worth it depends entirely on how often you order.

Cancelling is straightforward in the app, though Uber will try a few retention screens before letting you go. The FTC actually sued Uber in 2025 over how difficult it makes the process in certain scenarios.

Cancel in the Uber app

1. Open the Uber app (or Uber Eats, same account)
2. Tap Account (bottom right)
3. Tap Uber One
4. Tap Manage Membership
5. Tap End Membership
6. Select a reason for cancelling, then tap Continue
7. You'll see a retention offer (usually a discount). Tap Continue again
8. Tap End Membership to confirm

You must cancel at least 48 hours before your next billing date. If you try to cancel inside that 48-hour window, the in-app option may be disabled and you'll need to contact Uber support instead.

Cancel on the web

1. Go to uber.com and sign in
2. Go to your Uber One membership settings
3. Click Manage Membership
4. Click End Membership and follow the prompts

The app is the more reliable method. The web experience varies and some users report being redirected back to the app anyway.

Current pricing (AUD)

Benefits only apply to orders and rides marked with the Uber One icon in the app. Minimum order amounts vary by restaurant and store.

Is Uber One actually worth it?

Here's the maths. The average Uber Eats delivery fee in Australia sits around $5-8 per order. If you order once a week, that's roughly $20-32/month in delivery fees saved. Against $9.99/month, that's a clear win.

But if you only order two or three times a month, you're saving maybe $10-15 in delivery fees, and the membership barely breaks even. The 5% ride credit helps if you use Uber rides regularly, but you'd need to spend $200/month on rides just to earn $10 back.

The break-even point: roughly one Uber Eats order per week. If you order less than that, you're probably paying Uber for the privilege of being a member.

One thing to watch: service fee savings (up to 30% off) are often quoted but the actual discount varies by restaurant. It's not a flat 30% on every order.

Refunds

If you cancel within 48 hours of being charged and haven't used any Uber One benefits that billing cycle, you may be eligible for a refund. Contact Uber support through the app (Help > Uber One) to request one. There are no automatic refunds.

Pause instead of cancel

Uber offers the option to pause your membership for one month during the cancellation flow. This skips one billing cycle but keeps your membership active. Useful if you're going on holiday, but be aware it reactivates automatically. If you genuinely want to stop paying, cancel rather than pause.