How to Cancel Uber One in Australia (2026)

In the Uber app: profile icon > Uber One > Manage Membership > End Membership > End Membership. In the Uber Eats app: Account > Uber One > Manage Membership > End Membership > Continue > End Membership. Outside the apps, Uber's Australian terms give one route, contacting support at help.uber.com.

Cancel at least 48 hours before your renewal day. Uber publishes two different cut-offs on its own Australian pages, 48 hours and 24 hours, and Uber Eats says the cancel button stops being visible in the last 24 hours of your billing cycle. Leave it to the last day and you pay for another period.

Cancel Uber One in the Uber app

Uber's Australian rider help page gives this path:

1. Select the profile icon
2. Select Uber One
3. Scroll then select Manage Membership
4. Select End Membership, then End Membership again to cancel your membership

The second End Membership tap is the one that counts. Stopping at the first leaves the membership active, so stay in the flow until the app confirms the cancellation, then check the Uber One section again.

Cancel Uber One in the Uber Eats app

The Uber Eats path has an extra step, and Uber documents it separately:

1. Go to Account
2. Tap Uber One
3. Scroll and tap Manage Membership
4. Select End Membership, then select Continue, then select End Membership

Same account, same membership, one more confirmation screen. If you signed up through Uber Eats you can still cancel in the Uber app and vice versa, because it is a single membership across both.

Cancelling from a browser

Uber's Australian pages do not publish a web cancel path. The Renewable Membership Terms for Australia give a second route in writing: "You may also cancel your Renewable Membership at any time by contacting Uber support at http://help.uber.com." That is the fallback when the in-app button is missing, which is exactly what Uber Eats says happens during the last 24 hours of a billing cycle.

Use it in writing rather than by phone. A support chat or email gives you a timestamp and a transcript, which is what you need if a charge lands afterwards.

The 48 hour cut-off, and the 24 hour version of it

Uber's Australian sign-up page states: "If you cancel less than 48 hours before your next renewal day, you may see a charge that will be automatically refunded." The Renewable Membership Terms say the same thing in contract language: "If you cancel within 48 hours prior to your renewal day and your payment for the next Billing Cycle has already been processed, Uber will issue an automatic refund for that payment."

Then the Australian help articles use a different number. The rider article says "If you cancel less than 24 hours before your next membership renewal day, you may see a charge that will be automatically refunded." The Uber Eats article says "You can cancel your membership in the app up to 24 hours before the end of your ongoing billing cycle. This means the button to cancel won't be visible in your app during the last 24 hours of your membership."

All four pages were live on 11 September 2026. Treat 48 hours as the real deadline, because it is the number in the terms you agreed to and the one on the page that sells you the membership.

If you are already inside the window, contact support and put the request in writing.

What an Uber One membership costs in Australia

Uber's Australian help centre publishes the prices in AUD.

The terms confirm the currency and the tax treatment: "The applicable Recurring Payment is in Australian Dollars and inclusive of GST and applicable taxes where required by law."

Uber commits to notice before a price rise: "If your Recurring Payment increases we will provide you with 30 days prior notice via email or in-app before such increase takes effect."

Gift cards will not cover the fee either, because "Uber Vouchers and Gift Cards are not accepted as payment methods for your Renewable Membership." A membership you thought was running on credit is running on your card.

What you lose when the membership ends

Uber's Australian Uber One page lists the benefits that stop:

• $0 Delivery Fee on eligible orders over the minimum subtotal
• Up to 10% off eligible orders
• 5% back on Uber rides as Uber One credits
• $12 general admission tickets at HOYTS with unlimited free popcorn refills, with Xtremescreen and other upgrade fees still applying
• Access to top-rated drivers and delivery partners
• Member-only promos and special items
• Qantas Points on eligible Eats and rides when you link your Qantas Frequent Flyer account
• Uber One credits and $0 Delivery Fee while travelling abroad

Credits you have already earned are on a clock of their own. Uber states that "Uber One credits on rides will expire after 60 days." Spend them before your billing cycle runs out, not after.

Your Uber and Uber Eats accounts keep working. You keep ordering and riding, at the non-member price.

Refunds: what Uber's terms say

Cancelling does not cut your access short. The terms say "If you cancel your Renewable Membership, you will still have access to the Renewable Membership Benefits until the end of your then current Billing Cycle." A free trial is the exception: "if you have a free trial and you cancel your Renewable Membership, then your access to your Renewable Membership Benefits will end upon cancellation." So cancel a paid month early and you lose nothing, but cancel a trial early and the benefits stop that day.

On money already taken, Uber's position is narrow. The Australian help page on buying a membership says "The monthly fee is non refundable once charged to you." The terms repeat it with the one qualification that matters: "Subject to your rights under the Australian Consumer Law and any other term in these Renewable Membership Terms, any charges made pursuant to this Section 3 are non-refundable."

Uber commits to one exception, the renewal charge inside the cut-off window, refunded automatically. Uber also says the timing depends on your bank, not on Uber.

If a charge you do not recognise appears, Uber sets a deadline: "Please use http://help.uber.com to report any unauthorised charges within 60 days." Report it inside 60 days and keep the screenshot. Uber's unrecognised charge form asks for an image showing your full name, your bank's name and the date of the transaction.

Where Australian Consumer Law helps, and where it does not

The consumer guarantees sit on top of Uber's terms and cannot be contracted out of, which is why the non-refundable clause is written "subject to your rights under the Australian Consumer Law". They are not a general escape hatch.

The ACCC is direct about the limit. Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if "they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. However, if a business has a 'change of mind' policy, they must follow it."

Deciding a $9.99 membership is not worth it is a change of mind. It does not entitle you to a refund of the month you already paid for, and Uber does not have to give you one.

The guarantees bite when the service fails. The ACCC states that when a service has a major problem, a consumer can choose to "cancel the contract and get a refund". Billing that continues after you cancelled, a membership you never signed up for, or benefits that were never delivered are different arguments from change of mind, and they are the ones worth putting in writing.

Your strongest argument is Uber's own contract. Uber promises an automatic refund for a cancellation inside 48 hours of renewal, and a term Uber wrote into its contract is a term Uber is bound by. Quote clause 6 back at support rather than the ACCC.

If you were billed by Apple or Google

Uber's Australian terms name Uber Sunrise Pty Ltd ACN 647 801 554 as the company providing the membership, describe cancellation only in the Uber apps or through Uber support, and say nothing about Apple or Google billing. Every Australian path Uber publishes bills the payment method sitting on your Uber account.

Check anyway if the numbers do not add up, because a subscription billed by a store never stops just because you cancelled inside the merchant's own app. Check both stores:

Apple

On your iPhone, open Settings, tap your name, tap Subscriptions, and look for Uber One. If it is there, tap the subscription and tap Cancel Subscription. Apple notes that if there is no Cancel button or an expiry message in red text, the subscription has already been cancelled. Apple also gives the diagnostic for the mystery case: search your email for "receipt from Apple" or "invoice from Apple", and if there is no Apple receipt, "you may have bought the subscription from another company. To find out which company is billing you, check your bank or credit card statement."

Google

On your Android device, go to subscriptions in Google Play, select the subscription, tap Cancel subscription and follow the instructions. Google's rule on access is the same as Uber's: "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid."

If the charge appears in neither list and your Uber app shows no active membership, it is the Uber rail, and Uber support is who you talk to. The same logic applies to every app on your phone, which is why a full pass over your App Store subscriptions pays off once.

Uber's help centre names a third rail: "Uber One also has partnerships with third parties that offer a discounted membership to eligible users", and the terms describe offers tied to your payment card or your employer. A membership you got through a bank card or a workplace perk still lives in the Uber app and still cancels there, but the offer behind it ends on its own schedule.