How to Cancel Revo Fitness (2026)

To cancel Revo Fitness, send written notice to your home club, either in person during staffed hours or by email to support@revofitness.com.au. Include your full name and club location. There's no lock-in contract and no early exit fee, but Revo requires 30 days' notice, so you'll be billed one last time before it ends. You can't cancel through the Revo app.

The policy is simple. The friction is in the follow-through. Across ProductReview and Trustpilot, the most common complaint isn't the fee or the notice period, it's members who thought they'd cancelled and kept getting debited for months. The fix is a paper trail and a bank statement check. This guide covers the exact steps, the 30-day rule, the WA-only cooling-off period, and what to do when the debits don't stop.

How to cancel

You have two channels. Both count as written notice. Phone calls, social media messages and Google DMs do not, Revo says so directly.

Option 1: Email (easiest)

1. Email support@revofitness.com.au from the address on your membership form.
2. State clearly that you want to cancel your membership.
3. Include your full name and home club location, plus proof of identity if asked.
4. Revo will reply confirming your final payment amount and the date cancellation takes effect. Keep that email.
5. If you don't hear back within a few business days, call your club to confirm they received it. Revo's own terms say it isn't responsible for lost cancellation requests.

Option 2: In person at your home club

1. Go to your home club during staffed hours (often limited to roughly 9am-7pm, not the 24/7 access hours).
2. Ask to complete a Cancellation Form and bring photo ID.
3. Get written confirmation of the cancellation date and final payment before you leave.

The 30-day notice period

Revo requires 30 days' written notice to cancel, and this is where most of the confusion starts. Your membership stays active for those 30 days and you keep full gym access. You'll typically get one final debit on your usual billing date to cover the remaining days.

"No lock-in contract" and "no notice period" are not the same thing. Revo advertises no lock-in, which is true, there's no fixed term and no early-termination penalty on a standard membership. But you still owe the 30 days from the date Revo receives your notice. Members who cancel two weeks in and expect to walk away fee-free are surprised by that last charge. It's not a scam, it's the notice period doing what the contract says.

South Australia works slightly differently. If your home club is in SA, cancellation takes effect either the day before your next direct debit (if no debit falls within 14 days of your notice) or 14 days after your notice date (if one does), rather than a flat 30 days. Everywhere else in Australia, it's 30 days.

Cooling-off period (WA only)

Only Western Australian members get a cooling-off period. Under the Fair Trading (Fitness Industry Code of Practice) Regulations 2020 (WA), WA members can cancel within 7 days of signing up, in writing, for a refund of fees paid, minus a cooling-off administration fee.

If your home club is in any other state, there is no cooling-off period. Revo's terms state this plainly. Sign up in Victoria, NSW, Queensland or SA and change your mind the next day, and you're still on the 30-day notice clock. One Trustpilot reviewer joined, tried to cancel within a week expecting a refund, and was charged a $30 cooling-off cancellation fee on top of losing the initial payment. Cooling-off rights only exist where the law forces them, and outside WA, it doesn't.

Early exit without the notice period

You can end your membership immediately, without serving the 30 days, if you have a permanent illness or physical incapacity that stops you using the gym. You'll need a medical certificate stating exactly that. Submit it with a Cancellation Form, in person or by email, with proof of ID.

Revo approves or denies these at its discretion. If approved, your membership ends immediately and Revo refunds any pre-paid period on a pro-rata basis (minus unpaid fees) within 7 days. If denied, Revo treats your notice as a standard 30-day cancellation, so you lose nothing by asking.

Freeze instead of cancel

If you're leaving temporarily, a freeze may beat cancelling. Revo offers two:

• Complimentary freeze: up to 2 per year, 31 days maximum each, free, done in the app.
• Extended freeze: up to 6 months per year, $5/month, arranged via an in-club form.

One catch that traps people: you cannot cancel while your membership is frozen. Revo's terms require your membership to be active at the time you cancel and throughout the notice period. If you freeze and then decide to leave for good, you have to unfreeze first, then serve the 30 days. Don't freeze as a stalling tactic if cancelling is the real goal.

Dealing with the retention pitch

Revo's staff are less aggressive than the franchise gyms, partly because there's no lock-in to defend. Still, expect a nudge toward freezing or a "come in and chat" when you email. You don't need to attend in person if you've emailed valid written notice. Keep it short.

When the debits don't stop

This is the real Revo problem. The single most repeated complaint across review sites is continued billing after a cancellation request, sometimes for months. One member on ProductReview reported being debited for 19 months after cancelling in June 2024. Others describe cancelling at the front desk, then getting renewal notices and charges as if nothing happened.

For a company that says no lock in contracts i had to stop my banks direct debit as they would not action my request to cancel membership.

If Revo keeps charging you after your notice period has ended:

1. Send a follow-up email quoting your original cancellation date, your confirmation (if you got one), and Schedule 2 of the membership terms. Give a deadline to refund.
2. Cancel the direct debit with your bank once the 30-day notice period has genuinely passed. If you gave proper written notice and the period is up, further debits are unauthorised.
3. Request a chargeback. Your bank can reverse recent debits taken after a valid cancellation. Banks will ask for evidence, which is why the email trail matters.
4. Lodge a complaint with your state consumer protection body: Consumer Protection WA, Consumer Affairs Victoria, NSW Fair Trading, QLD Office of Fair Trading, Consumer and Business Services SA.
5. Report to the ACCC at accc.gov.au. Individual reports aren't resolved directly, but they build cases against repeat conduct.

What to watch out for

• Get it in writing, always. Email beats a front-desk conversation because you keep the timestamp. Members who cancelled in person and got nothing in writing are the ones stuck arguing about whether it happened.
• The Crunch takeover mess. Revo acquired Crunch Fitness clubs, and members report their old contracts and pre-paid terms weren't honoured cleanly, with double-charging and poor communication during the switch. If you're a former Crunch member, check what you actually pre-paid and reference it in writing.
• Missed-payment fees. If a debit bounces, Revo can charge a dishonour fee well above your normal membership rate. Multiple reviewers reported a ~$60 charge after a single failed payment on a ~$43 plan. Keep your card current until the final debit clears, then cancel the direct debit.
• The 5-Week Membership is different. It's Revo's one fixed-term product, paid upfront, and it ends automatically after 5 weeks. There's nothing to cancel and no notice period, it just expires.
• Check your statement after the end date. Given how often debits continue, watch your account for at least two billing cycles past your final payment.