How to Cancel Plus Fitness (2026)

Plus Fitness is a franchise. That means the 300+ clubs across Australia are independently owned and operated, and the cancellation experience varies wildly from one location to the next. The national terms say you can cancel through the Online Portal. In practice, Whirlpool users report the cancel button disappears after the cooling-off period, and multiple forum posts recommend going in person because "it's the only answer."

Here's how to get out, regardless of which franchise you're dealing with.

Check your membership type

Plus Fitness sells two types of membership, and the cancellation rules depend on which one you signed up for.

Flexi (no lock-in): A periodic, month-to-month membership. You can cancel any time with 28 days' notice. No cancellation fee. This is the one they advertise as "no lock-in contracts."

Fixed Term (e.g. 12 months, sometimes called "Power"): You're locked in for the full term. Cancelling early triggers a cancellation fee. The amount varies by franchise and contract, so check your membership agreement for the exact figure. Typical pricing for fixed-term is around $12.95-$18.95/week, plus a one-off joining fee ($99) and access fee ($69).

If you don't know which one you're on, log into the Plus Fitness Online Portal and check your membership plan. Or call your home club and ask directly.

How to cancel

Option 1: Online Portal (if it works)

1. Log into the Plus Fitness Online Portal
2. Navigate to your membership details
3. Look for a "Cancel Membership" option
4. Submit your cancellation request
5. You'll need to tick a box confirming you understand the 28-day notice period

The catch: multiple users report the cancel button only appears during the 7-day cooling-off period and then vanishes. If you can't find it, don't waste time hunting. Move to Option 2.

Option 2: Contact your home club directly

1. Find your home club's contact details on plusfitness.com.au/find-a-gym
2. Call or email the club and state you want to cancel your membership
3. Follow up in writing. Even if you call, send an email to your club with your full name, membership number, and the date you want cancellation to take effect. This creates a paper trail.
4. Go in person if needed. Some franchise owners insist on it. If so, go during staffed hours with your membership details ready.
5. Get written confirmation. Do not leave or hang up without an email or SMS confirming the cancellation date and your final payment.

The 28-day notice period

Regardless of your membership type, Plus Fitness requires 28 days' notice to cancel. This is a hard rule in their national terms and conditions (clause 7.1), and it applies in most states.

What this means in practice: you'll pay for at least one more billing cycle after submitting your cancellation. If you pay fortnightly and give notice on the 1st, your membership won't terminate until the 1st of the following month (or the next billing date after the 28 days are up).

You cannot shorten the notice period by cancelling your direct debit early. You agreed to the 28 days when you signed up, and if you stop payments before the notice period ends, the gym may send the debt to collections.

Early termination fees

If you're on a Fixed Term contract and cancel before it expires, you'll owe a cancellation fee. The amount is set by each franchise location and should be in your membership agreement or fee schedule. Ask your club for the exact figure in writing before committing to anything.

On a Flexi membership, there is no cancellation fee. Just the 28-day notice period.

Cooling-off period

You can cancel within 7 days of joining with a full refund of membership fees (minus the Activation Fee and Administration Fee, which are non-refundable). Cancellation during cooling-off must be done through the Online Portal.

If you signed up in the last week, do this immediately. Don't wait.

Dealing with franchise-level resistance

Because each Plus Fitness is independently owned, your experience depends entirely on the franchise owner. Some clubs process cancellations without fuss. Others will push back. Common tactics:

"You need to come in during staffed hours." Staffed hours at 24/7 gyms are often limited to a few hours per day, making this deliberately inconvenient. If you can't make it in, send your cancellation by email and reference clause 7 of the national terms and conditions.

"We can offer you a freeze instead." A freeze pauses your payments but doesn't end the contract. You cannot cancel during a freeze. If you want out, don't freeze. Cancel.

"Your account is in arrears, so we can't process the cancellation." Some franchises require your account to be up to date before they'll accept a cancellation. If you owe money, pay it, then cancel. Disputing the debt while also trying to cancel gives the gym an excuse to stall.

Special circumstances

You can exit a Fixed Term contract early without the full termination fee if:

• You're permanently physically incapacitated and unable to use the gym. You'll need a medical certificate. The club must cancel your membership and stop charging you (clause 10.4 in the national T&Cs).
• You die. Your membership terminates automatically. Your estate won't be charged ongoing fees.

Some franchises also offer relocation exemptions, but this isn't guaranteed in the national terms. Ask your specific club.

If the club refuses to cancel

1. Send a formal written notice by email. Include your full name, membership number, the date, and a clear statement that you are cancelling under clause 7 of the Plus Fitness Terms and Conditions. Keep a copy.
2. Contact your state Fair Trading office. NSW Fair Trading, Consumer Affairs Victoria, QLD Office of Fair Trading, Consumer Protection WA, Consumer and Business Services SA.
3. Report to the ACCC at accc.gov.au. Individual complaints aren't resolved, but reports build enforcement cases against repeat offenders.
4. Cancel the direct debit with your bank after the 28-day notice period has passed. If the gym keeps charging after your notice period, your bank can stop the payments and may reverse recent unauthorised charges.

Go in and do it in person. And do not leave until they have actually cancelled it.

What to watch out for

• Fee increases: Plus Fitness can raise membership fees from 1 July each year with 28 days' written notice. If you don't want to pay the new rate, you can cancel without penalty within 14 days of receiving that notice (clause 6.15). This is a legitimate exit route if you're on a fixed-term contract.
• The cancel button that isn't there. The terms say "Online Portal." The portal may not cooperate. Email the club directly as a backup.
• Franchise inconsistency. What works at one Plus Fitness may not work at another. The national terms and conditions on plusfitness.com.au override anything a club tells you verbally. Print them out and bring them if you're going in person.
• Parent company: Plus Fitness is owned by Viva Leisure, an ASX-listed company that also operates several other gym brands. If your franchise escalates to head office, the contact is through the Plus Fitness website.