Noom settled a $56 million class action lawsuit over its cancellation practices. That should tell you everything about how this company treats customers who want to leave. The process has improved since then, but it still involves more screens and prompts than it should.
Before you cancel: the refund window
Noom's refund policy is strict. You have 14 days from your first charge to request a refund on Noom Weight plans. After that, no refunds, even if you cancel mid-cycle. Renewal charges are never refundable.
If you signed up for a trial and got hit with a surprise charge, check when it posted. If it's within 14 days, contact support immediately (chat is fastest) and request a refund before cancelling.
For Noom Med plans, refunds are available within 14 days unless a prescription has already been written. Once they write a script, you're locked in for that billing period.
How to cancel
There are three paths depending on how you signed up.
Method 1: Through the Noom app
- Open the Noom app and tap your profile picture (top left)
- Tap Settings
- Tap Manage Subscription
- Follow the prompts to cancel
"Follow the prompts" is doing a lot of work in that sentence. Noom's in-app cancellation flow includes multiple retention screens. You'll be asked why you're leaving, offered a pause, shown a discount, and asked to reconsider. Each screen has a bright, prominent button for staying and a small, muted link for continuing with cancellation. You need to click through all of them. If you miss one or close the app mid-flow, your subscription stays active.
Method 2: Through the web portal
- Go to noom.com/portal and sign in with your Noom credentials
- On the main page, click Cancel Subscription
- Click through the retention screens until you reach the final confirmation
This is often easier than the app because the screens are larger and the cancel links are slightly less buried.
Method 3: Through Apple or Google (if you subscribed via app store)
If you signed up through the App Store or Google Play, Noom cannot cancel your subscription. You must cancel through the platform:
- iPhone/iPad: Settings > tap your name > Subscriptions > Noom > Cancel Subscription
- Android: Google Play Store > Payments & subscriptions > Subscriptions > Noom > Cancel subscription
Not sure which method you used? Check your email for the original Noom receipt. If it came from Apple or Google, cancel through them. If it came from Noom directly, use the app or web portal.
You keep full access to Noom until the end of your current billing period. After that, your account stays active but you lose access to lessons, coaching, food logging, and group features. Your data (weight history, food logs) is preserved if you decide to resubscribe later. Noom will email you reactivation offers for weeks afterwards.
Current pricing
Noom Weight plans are billed in USD. Australian cards get charged in USD with your bank's exchange rate applied on top (typically adding 40-50% in AUD).
| Plan | Price (USD) | Approx. AUD |
|---|---|---|
| 1 month | $70 | ~$105 |
| 2 months | $129 | ~$194 |
| 3 months | $159 | ~$239 |
| 4 months | $169 | ~$254 |
| 6 months | $179 | ~$269 |
| 12 months (Annual) | $209 | ~$314 |
The annual plan works out to about $17.42 USD/month (~$26 AUD/month). But most people don't sign up at these prices. They sign up for a "$1 trial" or a discounted promotional offer, and the full price hits when the trial ends or the plan renews.
The trial trap
Noom's "$1 trial" is one of the most complained-about subscription traps online. You sign up for what looks like a low-risk trial. If you don't cancel within 14 days, you're automatically charged for a multi-month plan, often $129 to $199 depending on the plan length you selected during signup. The plan length is chosen during the onboarding quiz, buried among health questions, and many users don't realise they've committed to months of charges. This practice was central to the $56 million class action settlement (Geraldine Mahood v. Noom, Inc.), which covered customers from May 2016 to October 2020.
What to do if you've already been charged
If you missed the 14-day refund window and feel you were misled:
- Contact Noom support via live chat (available 24/7). In the app, tap your profile picture > Help. On the web, sign into your Account Portal. Be direct: "I want a refund. I did not understand the billing terms when I signed up."
- File a chargeback with your bank. If Noom refuses a refund and you believe the charge was deceptive, your bank can reverse it. Under Australian consumer law, you have the right to dispute charges where the terms weren't clearly disclosed.
- Lodge a complaint with the ACCC. If you're in Australia, report deceptive subscription practices to the ACCC.
Free alternatives
If you're cancelling Noom because the price isn't worth it, these free options cover similar ground:
- MyFitnessPal (free tier) covers calorie tracking and food logging with one of the largest food databases available
- Lose It! (free tier) offers calorie tracking, barcode scanning, and goal setting
- Apple Health / Google Fit both track weight, steps, and activity at no cost
- The CSIRO Total Wellbeing Diet is Australian-developed and evidence-based (paid, but significantly cheaper than Noom at ~$20 AUD/month)
None of these include Noom's psychology-based lessons or coaching, but most people find the food logging and calorie awareness is the part that actually drives results.
Noom made leaving as painful as possible. Now imagine finding every other subscription that's been quietly billing you.
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See what you're paying forChris Raad
Chris is the founder of Subtracker. He built this tool after experiencing the pain of discovering thousands of dollars in unused SaaS sprawl just before tax time.