How to Cancel MYOB (2026)

You cannot cancel MYOB online. You have to call them. The number is 1300 940 281, and it's only staffed 9am to 5pm AEST, Monday to Friday. If that sounds like it belongs in 2010, you're not wrong.

The MYOB community forums are full of people who've spent weeks trying to cancel. Users report being on hold for 30 to 60 minutes, getting told no agents are available, requesting callbacks that never come, and submitting online tickets that go unanswered. One user posted in February 2026 that they'd been calling daily for a week with no success. Another reported being charged for 10 months after cancelling because MYOB couldn't process their refund.

Before you call: the pre-cancellation checklist

MYOB won't let you cancel cleanly if you have outstanding obligations. Sort these out first:

1. Pay all outstanding super payments. If you use MYOB payroll, clear any unpaid superannuation before cancelling. MYOB flags this during the cancellation process.

2. Finalise Single Touch Payroll (STP). Submit an STP finalisation event for all employees. This notifies the ATO that you'll no longer be reporting payroll through MYOB. If you skip this, the ATO will keep expecting submissions.

3. Export your data. MYOB's export capabilities vary by product. At minimum, save:

   • General Ledger Detail report
   • Balance Sheet report
   • Profit and Loss for each financial year
   • BAS reports for all lodged periods
   • Payroll reports (pay summaries, super payments, employee details)
   • Any uploaded documents from the In Tray

4. Turn off invoice reminders and unpaid invoice summaries. These will keep sending after cancellation if you don't disable them first.

5. Download uploaded documents. Any receipts or files stored in MYOB's document storage won't be accessible after cancellation.

For MYOB Business (browser version), go to Reports to generate and export financial reports. For AccountRight (desktop), use File > Export Data for transaction-level CSV exports.

One important limitation: MYOB Business/Essentials has restricted export options compared to AccountRight. You can export accounts, contacts, and some transaction data, but payroll data export is limited. Run and save every payroll report you might need before calling.

How to cancel

1. Complete the pre-cancellation checklist above
2. Call 1300 940 281 between 9am and 5pm AEST, Monday to Friday
3. Have your account details ready (the email address and business name on your MYOB subscription)
4. The person calling must be the business owner or the person who originally set up the MYOB subscription
5. Follow the prompts and confirm the cancellation

If you call outside business hours, you'll need to leave your details for a callback. Based on community reports, callbacks are unreliable. Call during business hours if you can.

If you can't get through

This is a real problem. MYOB's support lines are notoriously difficult to reach. If you've been trying and failing:

• Submit a support ticket through my.myob.com.au. Log in, go to your account, and submit a cancellation request in writing. This creates a paper trail even if response times are slow.
• Try calling at 9am sharp on a weekday. Hold times tend to be shorter first thing in the morning.
• Contact your bank. If MYOB is charging your credit card or direct debit and you genuinely cannot get through to cancel, you have rights. Under Australian Consumer Law, you can request your bank to stop the recurring payment. Cancel the direct debit authority through your bank and keep records of your attempts to contact MYOB.
• ACCC complaint. If MYOB continues to charge you after you've made reasonable efforts to cancel, you can lodge a complaint with the ACCC. The ACCC has explicitly flagged subscription traps and dark patterns as a 2026-27 enforcement priority.

Current pricing (AUD, inc. GST)

Prices as of July 2025. MYOB frequently runs promotional pricing (50% off first year, $5/month introductory offers) that revert to full price after the discount period.

If you're paying $63/month for Pro and only using basic invoicing, downgrading to Lite at $34/month might save you enough to stay. But if you've decided to leave, don't let a downgrade offer on the cancellation call delay you.

Switching to Xero or QuickBooks

If you're moving rather than shutting down:

1. Export your chart of accounts, contacts, and transaction history from MYOB (CSV format)
2. Run a trial balance as at your switchover date
3. Both Xero and QuickBooks have MYOB import tools. Xero's is particularly well-documented given how many Australian businesses have migrated between the two
4. Finalise STP in MYOB before you start submitting payroll from your new platform. You can't have two systems reporting to the ATO simultaneously without causing confusion

Your accountant will likely have a preference between Xero and QuickBooks. If they're already set up as a Xero partner (most Australian accountants are), that's probably the path of least resistance.

BAS timing

If you're mid-quarter on BAS, lodge it through MYOB before cancelling. You can lodge BAS manually through the ATO's Business Portal or myGov if needed, but it's easier to do it through MYOB while you still have access to the data.

The ATO requires you to keep business records for five years. Whatever you export from MYOB, store it somewhere safe and backed up. A folder on your computer that also syncs to cloud storage is fine.