How to Cancel Goodlife Health Clubs (2026)

To cancel Goodlife Health Clubs, contact your home club (in person at reception or by phone on 1300 393 733), state that you want to cancel, and ask for written confirmation by email. If you're past your minimum term, cancellation takes 30 days (14 days in ACT and SA). If you're still inside a fixed term, you'll pay an early-termination fee of $195 to $295 depending on how much of the term is left.

Goodlife is company-owned, not a franchise, so the process is the same at every club. The friction is different. Members report being sent in circles between the club and the billing company (DebitSuccess), being charged for an extra billing cycle after they thought they'd cancelled, and getting chased by debt collectors over fees they were never told about. Cancel in writing, keep proof, and watch your bank statement.

Check your membership type first

Goodlife memberships fall into two groups, and the type decides whether you pay a fee to leave.

Periodic / rolling (month-to-month, or a term that has ended): You can cancel any time with 30 days' notice (14 days in ACT and SA). No early-termination fee. Month-to-month memberships and any fixed term that has already finished sit here. The catch is that fixed terms roll over silently. Goodlife doesn't email you when your 12 or 18-month term ends. It just keeps billing at the same rate. Many people are out of contract and don't know it.

Fixed term (3, 6, 12 or 18 months, still running): You're committed until the term ends. Cancelling early triggers a fee (see the table below) plus any instalments owing up to your termination date.

If you don't know which you're on, call your club on 1300 393 733 (enter your home club postcode) or check the Goodlife App. The old Member Portal has been retired, so there's no self-service cancel button online.

How to cancel

1. Confirm your status. Find your agreement and check your minimum term end date. If the term has passed, you owe only the notice period, no fee.
2. Tell your home club you want to cancel. Go to reception in person, or call 1300 393 733. Under the terms, cancellation requests go to your home club, not head office.
3. Put it in writing. Even if you cancel in person or by phone, send an email to your club (or the enquiry form at goodlife.com.au/contact-us) with your full name, membership number, home club, and the date you want cancellation to take effect. Goodlife's own terms tell you to "give us your email address so we can confirm your request in writing, and keep a copy of your request." Do exactly that. Email is your proof.
4. Serve the notice period. You'll pay for the notice window (30 days, or 14 in ACT/SA). See the state table below.
5. Get written confirmation. It is not cancelled until you have an email confirming your cancellation date and final payment amount. DebitSuccess should confirm termination within 14 days of the end date.

Notice period by state

Goodlife applies one national notice period, with a shorter window in two jurisdictions.

State/Territory	Notice period	How it works
ACT, SA	14 days	Written notice to home club. Payments due in the 14 days must be paid.
QLD, NSW, VIC, WA, NT, TAS	30 days	Written notice to home club. Payments due in the 30 days must be paid.

The notice period runs from the date Goodlife receives your request, not the date you stop attending. Any payment that falls due during the notice window still has to be paid. Freeze or payment-break time doesn't count toward the notice period.

Early-termination fees

If you cancel while still inside a fixed term, Goodlife charges a flat cancellation fee based on how much of the term remains. These figures come straight from Goodlife's terms and conditions and apply to all membership options except Black Label, Diamond, and Platinum Plus.

Time left on minimum term	Cancellation fee
12 months or more	$295
Less than 12 months, more than 6 months	$245
Less than 6 months	$195, or the remaining fees if lower

On top of the fee, you must clear any instalments and fees owing up to your termination date before the cancellation is processed. If your account is in arrears (a missed payment, a late fee, an unpaid quarterly service fee), Goodlife can refuse to process the cancellation until you're square. Pay it, then cancel.

Cooling-off period

You get a 7 business day cooling-off period from the date you join. Cancel within that window by contacting your home club, and your membership fees are refunded, minus the $59 administration fee. The admin fee is also refundable if you return your access card and any merchandise within 7 days of cancelling. This is more generous than the 48-hour statutory minimum under state fitness rules, so use it if you've just signed up and changed your mind. Don't wait.

The fees they don't lead with

Goodlife's billing carries add-ons that catch people out and can block a cancellation:

• Account Service Fee: $9.99 per quarter (every 13 weeks) for members on agreements from 1 July 2024. It covers billing, access management and the app. Members report not being told about it, then copping a late fee when it bounces.
• Late/dishonour fee: around $10 per missed payment. A single bounced $9.99 fee can snowball into "arrears" that Goodlife uses to stall your cancellation.
• Time Freeze: $5 per week, maximum 4 weeks a year. A freeze pauses billing but does not end your contract, and frozen weeks are excluded from your notice period. A freeze is not a cancellation.
• Administration fee: $59 on joining.

Dealing with the retention pitch

Expect the club to offer a freeze, a downgrade, or a "let's talk about it" instead of processing the cancellation. Staff are measured on retention. Decline and put your request in writing on the spot.

If reception says only a manager can process it and the manager isn't in, get the manager's email and send your notice immediately. The notice period starts when the club receives your written request, not when someone gets around to reading it.

Medical and other early exits without the fee

You can leave a fixed term early without the standard cancellation fee if a permanent illness or injury stops you using the gym. Send a written cancellation request with a medical certificate stating you can't use the facilities. Under Australian Consumer Law and state fitness rules, the gym must then release you and can only charge for services you've already used, not the rest of the term. WA, QLD and other Fair Trading bodies enforce this. If Goodlife pushes back or quotes an old "10% or $75" medical fee, cite your state Fair Trading office.

Relocation is not a guaranteed fee-free exit in Goodlife's national terms, but ask your club, and check whether your nearest club is now too far to reasonably attend.

If they keep charging after you cancel

This is the most common Goodlife complaint. Members confirm a cancellation, then DebitSuccess keeps debiting, and each party blames the other. If that happens:

1. Email the club and head office in writing. Membership and fee questions go to Goodlife head office via the Contact Us form. Reference your cancellation date and attach the confirmation you were sent.
2. Contact DebitSuccess directly. They handle Goodlife's billing. Call 1800 148 848 for billing queries, or 1800 812 461 for payment and bank-detail changes. It's Goodlife's job (not yours) to cancel the direct debit authority with DebitSuccess once your membership ends, but chase both.
3. Lodge a complaint with your state Fair Trading office. NSW Fair Trading, Consumer Affairs Victoria, QLD Office of Fair Trading, Consumer Protection WA, Consumer and Business Services SA. Goodlife has a documented history of members escalating here.
4. Stop the direct debit through your bank once your notice period has ended. If you gave proper written notice and served the notice period, the debits are unauthorised. Your bank can block them and reverse recent ones. Goodlife may threaten debt collectors, but if you followed the process and kept proof, the debt is weak.

You do not need to attend in-person to cancel your membership, and you will not be required to use a specific form. Cancellations can be requested by a simple email.

What to watch out for

• You may already be out of contract. Fixed terms roll to periodic with no notice. If your 12 or 18 months has passed, you owe only the notice period. No fee.
• The 30-day extra bill is real. Members routinely report one more payment (sometimes two, plus fees) after they thought they were done. Budget for the full notice period and check it stops there.
• Arrears block cancellations. A single unpaid $9.99 service fee or $10 late fee can be used to keep your membership open. Clear the balance, then cancel.
• Keep every message. Screenshot the email, note the date and who you spoke to. Goodlife disputes have turned on whether written notice was ever given.
• Who you're dealing with. Goodlife (Goodlife Operations Pty Ltd) is owned by Fitness and Lifestyle Group, which also runs Fitness First, Jetts, Zap and Barry's in Australia. Billing runs through DebitSuccess. Escalations to "head office" go to FLG.