How to Cancel Club Lime (2026)

You cancel Club Lime through the online member portal, not by phone, email, or at the front desk. Log in at vivaleisure.com.au/members, open the "Membership Related" drop-down, choose "Cancel Membership," pick your cancellation date, and submit. Every direct debit membership carries a 28-day notice period, so you'll pay for one or two more fortnightly debits after you lodge the request.

Club Lime is owned by Viva Leisure, an ASX-listed Canberra company that runs more than 500 gyms and 650,000+ members across brands including Plus Fitness, hiit republic and GROUNDUP. Unlike a franchise, Club Lime clubs share one central member portal, so there's no branch lottery: the cancel button works the same everywhere. The friction is elsewhere. The portal blocks your cancellation if you owe any money, and the company ignores cancellation attempts made any other way.

How to cancel (the only method that counts)

1. Log in to the member portal at vivaleisure.com.au/members. If you've never logged in, select "Request Password" and use the email tied to your membership.
2. Open the "Membership Related" drop-down and select "Cancel Membership."
3. Choose your cancellation date and a reason. The earliest date the portal offers reflects your 28-day notice period.
4. Submit. You'll get an email confirming the request. Keep it. This email is your proof the cancellation was lodged.
5. Check your bank statement for the next two billing cycles to confirm the debits stop.

Club Lime's terms are explicit that cancellation "must be completed through the Online Portal" (clause 5.2 for cooling-off, clause 7.1 for standard cancellation). Telling a staff member, calling the support line, or emailing does not cancel your membership. Reviewers report being charged for months because their emailed requests were never actioned.

The 28-day notice period

Every Club Lime direct debit membership requires 28 days' notice to cancel (clause 7). Your membership stays active, and billable, for 28 days after you submit the request through the portal. Club Lime confirms this in its help centre: "All Direct Debit Club Lime memberships have a 28-day cancellation notice period."

Club Lime bills fortnightly, in advance, on a rolling second-Thursday cycle. So the 28-day window usually spans one or two more debits. Submit your notice the day after a debit and you'll likely pay two more fortnights before the membership ends. Submit it a few days before a debit and you may only pay one. There's no pro-rata refund for the unused days (clause 7.1: "you are not entitled to a refund of any Membership Fees paid").

You cannot shorten the notice period by cancelling your bank direct debit early. Do that before the 28 days are up and the missed payments attract dishonour fees, then the debt (and the block on your portal cancellation) grows.

Fees by membership type

No lock-in (Periodic) or a fixed term paid in full: No cancellation fee. Give 28 days' notice through the portal and you're out. You won't get a refund of fees already paid, but nothing extra is charged (clause 7.1).

Fixed term paid by instalments, cancelled before the term ends: You pay 28 days' notice, clear all payments due to date, and pay the "then applicable Cancellation Fee" (clause 7.2). Club Lime's current terms don't publish a single figure for this; it sits in the Schedule of Fees and can change. An older version of the agreement set it at $199, but do not assume that still holds. Ask Club Lime for the exact amount in writing before you cancel, and check your own membership agreement.

If your fixed term has already ended, your membership has rolled to a no-lock-in Periodic plan (clause 6.3), which means no cancellation fee applies. Many people keep paying a locked-in rate long after the term expired. Check your join date before you assume you owe an exit fee.

The 7-day cooling-off period

If you joined within the last 7 days, you can cancel before 5:00pm on the 7th day after your join date for a refund of fees paid, minus the Activation Fee and Administration Fee (clauses 5.1 and 5.3). This is done through the portal, same as any other cancellation. If you signed up on a "6 weeks free" or "$0 start-up" promotion and changed your mind, do this now; the free period does not extend the cooling-off window.

Dealing with the retention pitch

Because the cancel button is self-service, you can avoid a live sales conversation entirely. Do it online and you never speak to anyone. If a staff member or the support team tries to steer you toward suspending instead, know the difference: a suspension pauses your billing but keeps the contract alive, costs $2.50 per week, and you cannot cancel while suspended (clause 9.2). If you want out, cancel. Don't suspend.

Medical and other exits

You can leave without serving the standard process in two situations:

• Permanent physical incapacity. Request cancellation through the portal and upload a verifiable medical certificate (clause 9.4). If you paid a fixed term in full, you're refunded the unused prepaid amount minus an administration fee. On instalments or a periodic plan, Club Lime stops the debits after receiving notice and you pay only up to the notification date.
• Death. The membership terminates automatically once Club Lime receives reasonable evidence, and no further fees are charged (clause 10.5).

For a temporary injury or illness lasting more than 7 days, you can suspend (not cancel) for up to three months in any 12-month period with a medical certificate, and the suspension fee is waived (clause 9.1). A fixed term is extended by the length of any suspension.

If Club Lime keeps charging you

Guess what happens if you go to cancel via app... it doesn't let you until you pay them.

If you've cancelled correctly and the debits don't stop, or the portal won't let you cancel because of disputed fees:

1. Escalate in writing to the support team via the Club Lime Help Centre, quoting your portal cancellation confirmation email and the date you lodged it. Reference clause 7.
2. Lodge a complaint with your state consumer regulator. Club Lime clubs run across the ACT, NSW, QLD, WA, VIC and the NT. Access Canberra (ACT), NSW Fair Trading, QLD Office of Fair Trading, Consumer Protection WA, Consumer Affairs Victoria.
3. Report to the ACCC at accc.gov.au. The ACCC doesn't resolve individual disputes, but reports build cases against repeat offenders. Several reviewers say they reported Club Lime here.
4. Cancel the direct debit through your bank, but only after the 28-day notice period has passed and your account is clear. Stop payments too early and you'll trigger dishonour fees that Club Lime can pursue.

What to watch out for

• The outstanding-balance lock. A single bounced debit can freeze your ability to cancel online while dishonour fees pile up. Keep the nominated account funded until the cancellation is confirmed.
• Portal-only cancellation. Emails, phone calls and front-desk conversations don't cancel anything. One OzBargain user spent three months and multiple calls before their emailed requests were honoured. Use the portal, screenshot the confirmation.
• Annual fee rises. Fees increase 2% on 1 July each year for memberships active before that date (clause 6.12), and Club Lime reserves the right to raise them further with 14 days' written notice (clauses 6.14 and 6.15). If they notify a discretionary increase you don't accept, you can cancel without extra penalty within 14 days of that notice (clause 6.16), though ordinary cancellation fees still apply on instalment contracts.
• You may already be off contract. If your fixed term has lapsed, you're on a no-lock-in plan and owe no exit fee. Check before you pay one.