Cancel Amazon Music Unlimited on the web: go to amazon.com.au > Account & Lists > Your Memberships & Subscriptions > Amazon Music Unlimited > Cancel, or open music.amazon.com.au/settings and cancel under the Amazon Music Unlimited section. Your access runs until the end of the current billing period, then drops to a free tier. If you signed up through the App Store or Google Play, you cancel through Apple or Google instead, not Amazon.
Check which tier you're actually on first
Amazon runs three music tiers with near-identical names, and most billing confusion comes from mixing them up:
- Amazon Music Free: Open to anyone, ad-supported, limited catalogue, shuffle only. Costs nothing.
- Amazon Music Prime: Bundled into your Prime membership at no extra charge. 100 million songs, but shuffle-play only for most of the catalogue. No on-demand track selection.
- Amazon Music Unlimited: The paid upgrade at $13.99/month. Full on-demand, HD and Ultra HD audio, Dolby Atmos, offline downloads.
The trap is the middle tier. Amazon Music Prime comes free with Prime, so a lot of people assume any Amazon Music charge is "part of Prime" and don't realise they separately upgraded to Unlimited at some point, often during a free-trial prompt inside the app. If you see a standalone $13.99 (or $6.99) monthly line, that's Unlimited, and cancelling it is separate from cancelling Prime. If you only ever get shuffle play and see no music-specific charge, you're on the free Prime tier and there's nothing to cancel here. Losing that means cancelling Amazon Prime itself.
How to cancel Amazon Music Unlimited (web)
- Go to music.amazon.com.au/settings and sign in
- Scroll to the Amazon Music Unlimited section
- Under Subscription Renewal, click Cancel
- Amazon may offer a Pause option first. Scroll past it if you want to fully cancel
- Confirm the cancellation
The same control lives at amazon.com.au under Account & Lists > Your Memberships & Subscriptions > Amazon Music Unlimited. Either path cancels the auto-renewal.
Alexa shortcut: say "Alexa, cancel my Amazon Music Unlimited subscription." It works and skips the web flow.
Amazon puts a Pause option ahead of the Cancel button and pre-selects retention offers before the confirmation screen. Pausing does not stop billing at the level people expect, and a discount keeps the subscription alive. If you want out, scroll past both and confirm the cancellation, then check your account page shows an end date rather than a next-renewal date.
Cancel if you subscribed through Apple
If your receipt comes from Apple (App Store), Amazon can't cancel it. You cancel through Apple:
- Open Settings on your iPhone or iPad, tap your name, then Subscriptions
- Find Amazon Music and tap Cancel Subscription
Cancel if you subscribed through Google Play
Billed through Google Play? Cancel through Google:
- Open the Google Play Store app
- Tap your profile icon > Payments & subscriptions > Subscriptions
- Find Amazon Music Unlimited > Cancel subscription
Deleting the Amazon Music app does not cancel the subscription. The billing lives with Amazon, Apple, or Google, not the app on your phone.
Current pricing (AUD)
| Plan | Price | Notes |
|---|---|---|
| Individual | $13.99/mo | Full on-demand, HD/Ultra HD, Dolby Atmos |
| Family (up to 6) | $23.99/mo | Six individual profiles, full on-demand each |
| Single Device | $6.99/mo | One Echo or Fire TV device only |
New subscribers get a 30-day free trial. In the United States, Prime members pay about a dollar less than non-members for the Individual plan; on amazon.com.au the monthly Individual price shows as $13.99, and the larger Prime saving comes from paying annually rather than monthly. Check the price at checkout, since it reflects your Prime status and billing choice. There's no separate student plan in Australia. Amazon runs a discounted student tier in the US and UK, but it doesn't appear on the Australian signup pages.
What happens to your library when you cancel
- Streaming access ends at the close of your current billing period. You keep the service until then.
- Downloaded songs stop playing. They're DRM-locked to an active subscription, so offline files go dark once the period ends.
- Playlists and saved library grey out and become unplayable, but Amazon keeps them tied to your account. Resubscribe and they come back, so cancelling is not the same as deleting them.
- Music you bought outright (purchased tracks and albums, not streamed) stays in your library permanently.
- Where you land after depends on Prime. With Prime, you drop back to Amazon Music Prime (shuffle-only, no extra cost). Without Prime, you drop to the ad-supported free tier.
Common questions
Am I paying for Amazon Music if I have Prime?
Not for the Prime tier. Amazon Music Prime is included in your Prime membership at no extra charge, but it's shuffle-only for most songs. You pay extra only if you upgraded to Amazon Music Unlimited, which shows as its own $13.99 (or $6.99 single-device) monthly charge separate from your Prime fee. Check your payment history: two distinct charges means you have both.
Will I lose my playlists?
No, not permanently. Your playlists and saved library grey out and stop playing when the subscription ends, but Amazon keeps them attached to your account. Resubscribe later and everything reappears. Downloaded files stop working immediately because they're locked to an active plan, but the playlists themselves survive.
How do I cancel Amazon Music on my phone?
It depends who bills you. If Amazon bills you directly, cancel in the Amazon Music app under Settings > Amazon Music Unlimited, or at music.amazon.com.au/settings in a browser. If you subscribed through the App Store, cancel in iPhone Settings > your name > Subscriptions. If you subscribed through Google Play, cancel in the Play Store under Payments & subscriptions. Uninstalling the app cancels nothing.
Do I get a refund?
Amazon generally doesn't refund the current month, since your access continues to the end of the billing period you've already paid for. If you were charged right after a trial you meant to cancel, or billed unexpectedly, contact Amazon Customer Service and ask, they sometimes refund a charge on a subscription you hadn't used. Under Australian Consumer Law you're entitled to a remedy for a service that isn't as described, but a change of mind on a subscription you did use isn't covered.
Is Amazon Music the same as Prime Music?
No. "Prime Music" is the free-with-Prime tier (shuffle-only, no on-demand). "Amazon Music Unlimited" is the paid tier with full on-demand playback, HD audio, and downloads. They share an app and a catalogue size, which is exactly why the billing gets confused. Cancelling Unlimited leaves your free Prime Music intact if you still have Prime.
Your streaming access ends at the close of the current billing period, not the day you cancel. Downloaded songs stop playing once that period ends. Playlists grey out but stay on your account for if you return. Confirm the cancel worked by checking your account shows an end date rather than a next-renewal date, then watch your next statement to be sure the charge actually stops. While you're in there, a subscription tracker surfaces every other recurring charge on your account, the Spotify or Apple Music plan you forgot you were double-paying included.
That's Amazon Music sorted. What other subscriptions are running in the background?
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See what you're paying forChris Raad
Chris is the founder of Subtracker. He built this tool after experiencing the pain of discovering thousands of dollars in unused SaaS sprawl just before tax time.